Modmail - Privacy

Privacy Policy for Modmail Bot

1. Introduction

This Privacy Policy outlines the types of information the Modmail Bot (“Bot”) collects, how it is used, and how it is protected. By using the Bot within the designated Discord server (“Server”), you agree to the terms outlined in this policy.

2. Information Collection

2.1 Data Collected

The Bot collects and stores the following types of information:

Messages: Copies of direct messages (DMs) sent through the Bot between users and server staff.
Attachments: Any files, images, or other attachments sent via the user.
User Information: Basic Discord profile information such as usernames, IDs, and server roles.

2.2 Purpose of Data Collection

The information collected is used solely to facilitate and manage support tickets, ensuring effective communication between server members and staff.

3. Data Use

3.1 Use of Information

Collected data is used for:

Handling support requests and inquiries.
Maintaining records of communications for safety, accountability, and quality assurance.

3.2 Data Retention

Retention Period: The Bot retains DM logs indefinitely unless explicitly removed by server staff. This retention is necessary to keep accurate records and ensure the safety and integrity of our support services.
No Obligation to Delete: There is no obligation for the server staff to delete these logs. Retention helps in protecting the server and its members by keeping a transparent record of interactions.

4. Data Sharing and Disclosure

4.1 Internal Use

Collected data may be accessed by server staff members involved in handling support tickets. This access is restricted to ensure that only authorized personnel can view the information.

4.2 Legal Compliance

We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect the rights or safety of the server, or enforce our policies.

4.3 No Third-Party Sharing

We do not sell, trade, or otherwise transfer your data to outside parties except for trusted partners who assist us in operating our server, as long as those parties agree to keep this information confidential.

5. Data Security

5.1 Protection Measures

We implement various security measures to protect your information:

Encryption: Messages and data transmitted through the Bot are encrypted to safeguard your privacy.
Access Controls: Access to collected data is limited to authorized server staff.

5.2 No Absolute Security

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. However, we do have safeguards in place to prevent unauthorized individuals and/or groups from accessing these logs.

6. User Rights

6.1 Data Access

You have the right to request access to the information collected by the Bot about you. To do so, please contact us at [Your Contact Information].

6.2 Data Correction

If you believe that any information we are holding about you is incorrect or incomplete, please contact us to correct the data.

6.3 Data Removal Requests

While we retain logs for safety and record-keeping, you can request the removal of specific information. We will review and respond to such requests in accordance with our policies and legal obligations.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated through the Bot. Continued use of the Bot after such changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via Modmail through our server.